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Information about the work of  Orange City Council, located in the Central West of NSW

Food Safety

Orange City Council provides a range of services to support local food retailers and other food sellers.

Follow these links to find out more and discover useful resources :

Scores on Doors Scores on Doors posters

Orange City Council is one of the latest councils join the voluntary state-wide Scores on Doors Program, which aims to improve food safety standards and to reduce the instance of foodborne illness in the retail food industry.

The program also provides businesses with an opportunity to show customers just how seriously they take food hygiene and the results they have achieved at inspection, by displaying a rating certificate on their front door or window.

The certificates reflect the results of high standard hygiene and food safety inspections. This means that customers can feel safe in choosing to dine at eateries displaying an up to date Scores on Doors Certificate.

You can find more information on the voluntary Scores on Doors Program here.

Training Opportunities

Orange City Council is offering FREE online training in Food Safety and Hygiene.

Simply click here to fill in your details to get started!

NewsletterFirst Edition Food for Thought - Orange

The latest edition of Food News Orange - October 2017 is available now! This issue contains information on free food safety training, Food Safety Supervisor renewals, inspections, a new pathogen profile and more food safety mythbusting. 



Setting up a new food business? Click to dowload Food premises design kit

It's important for new food businesses to register with Orange City Council.

You can register simply by using this easy online form.


These two publications provide useful information for new food businesses.

PDF Icon  Food Safety Shop Fit Out


PDF Icon  Food premises - Design Construction and fit-out guide



Home-based Businesses Home cooked cake

Home-based food businesses are subject to the same guidelines and legislation as standard businesses and may be inspected for compliance.

Visit this Webpage for more information on home-based businesses.


Mobile Food Vans/Coffee Carts

As with any food business, mobile food businesses are required to keep their food safe.

These guidelines cover the issues faced by mobile food businesses.

Temporary Food Businesses Night markets 1

Operating a food stall at local markets or other events on in a park or other public land falls under the classification of a 'Temporary Food Business'. 

Under Section 68 of the Local Government Act, you are required to apply for a permit from Council to conduct a food stall.

To apply for a permit, simply download this Catering and Sale of Food Temporary Holder Permit Registration Form (129 KB) fill in the details and return it to the council at the Civic Centre. This is a 12 month permit which costs $33.50 and is to be accompanied by a copy of their public liability insurance $10m with Council noted as an interested party.

This BBQ at the Markets Fact Sheet (107 KB) provides more information for anyone operating a barbeque at a community market event.

A guide for business owners, on keeping food safe at temporary events is available here

This fact sheet also has information for not-for profit organisations.

Are your business details changing?

If your business is changing name, address or ownership, Orange City Council needs to be advised. You can easily do this in several ways:

  • In person by coming into the Civic Centre, cnr Byng Street and Lords Place and speaking to one of our Environmental Health Officers,
  • By telephone by calling 02 + 6393 8000
  • By sending an email outlining the changing details to council@orange.nsw.gov.au\

Food Safety Supervisors Food Safet Supervisor Certificate

A Food Safety Supervisor (FSS) is a person trained to identify and prevent risks associated with food handling on food premises. They must hold a current (less than 5 years old) Food Safety Supervisor Certificate and not be the designated FSS for more than 1 food premises.

It is a requirement under the Food Act to have an appointed Food Safety Supervisor in any food business that processes and sells food that is:

  • Ready-to-eat, and
  • Potentially Hazardous, and
  • NOT sold or served in the supplier's original packaging

The Food Safety Supervisor requirement does not apply to businesses licensed by the NSW Food Authority.

Nor does it apply to:

  • coffee vendors that only heat milk
  • not-for-profit community and charitable causes
  • school canteens (primary or secondary)
  • boarding schools
  • children’s services (childcare centres)
  • out of school hours care services
  • correctional centres
  • supermarkets (if heated food is not sold)

This requirement also does not apply to food business premises that only carry out one of the following activities only:

  • slice fermented meats or small-goods, or both
  • slice or portion cheese, or both
  • process raw seafood
  • slice or portion fruit or vegetables, or both

More information regarding Food Safety Supervisors can be obtained from these NSW Food Authority guidelines.


Food Inspections

Orange City Council undertakes regular inspections of food businesses in the Orange area to help safeguard the health of our community and to ensure food businesses comply with NSW food safety requirements.

Inspections may be annual or half-yearly, depending on the risk rating given to the business. This rating is determined by the type of food being sold (potentially hazardous), the businesses food safety record, and the preparation activities being performed on the premises.

Food Premises Inspection fees are revised on an annual basis as part of the Council’s Budget, and for the 2015/16 financial year inspection fees have been set at:

  • Mobile Food Van/Coffee Cart - $120 per inspection
  • Permanent Food Premises - $210 per inspection

The City Council’s Environmental Health Officers are Authorised Officers under the Food Act 2003. Information on the powers of Authorised Officers under this Act can be obtained here.

Food Premises inspections are carried out using the Food Premises Assessment Report (FPAR). A sample of the FPAR checklist can be downloaded here for you to use as a self-assessment and reference document.

PDF Icon  FPAR Sample Document


Complaints and Enquiries

Orange City Council’s Environmental Health Team is available to help with any food safety enquiries you may have. They can be contacted on 02 + 6393 8000, or you can meet with an EHO at the Council offices, Civic Centre, (Cnr Byng Street and Lords Place) Monday to Friday, during business hours.

Should you wish to make a food safety complaint to Orange City Council please feel free to contact Council’s EHO team. Please note that council’s Environmental Health Officers investigate complaints regarding hygiene, storage and handling, cleanliness, pest control and temperature control of food.

Instances of suspected food poisoning should be reported to the NSW Food Authority at the following:

Phone: 1300 552 406 (free call)

Website: www.foodauthority.nsw.gov.au

More Resources :

For your information and convenience we have provided links to useful fact sheets on common food safety issues.

For more information please contact Orange City Council Environmental Health Officers