Orange City Council provides a range of services to support local food retailers and other food sellers.
Follow these links to find out more and discover useful resources :
- Scores on Doors
- Training Opportunities
- Setting up a new food business?
- Home-based Businesses
- Mobile Food Vans/Coffee Carts
- Temporary Food Businesses
- Are your business details changing?
- Food Safety Supervisors
- Food Inspections
- Complaints and Enquiries
- More Resources
Orange City Council is one of the latest councils join the voluntary state-wide Scores on Doors Program, which aims to improve food safety standards and to reduce the instance of foodborne illness in the retail food industry.
The program also provides businesses with an opportunity to show customers just how seriously they take food hygiene and the results they have achieved at inspection, by displaying a rating certificate on their front door or window.
The certificates reflect the results of high standard hygiene and food safety inspections. This means that customers can feel safe in choosing to dine at eateries displaying an up to date Scores on Doors Certificate.
Orange City Council is offering FREE online training in Food Safety and Hygiene.
The latest edition of Food News Orange is available now! This issue contains information on free food safety training, Food Safety Supervisor renewals, inspections, a new pathogen profile and more food safety mythbusting.
It's important for new food businesses to register with Orange City Council.
You can register simply by using this easy online form.
Home-based food businesses are subject to the same guidelines and legislation as standard businesses and may be inspected for compliance.
Visit this Webpage for more information on home-based businesses.
As with any food business, mobile food businesses are required to keep their food safe.
These guidelines cover the issues faced by mobile food businesses.
Operating a food stall at local markets or other events on in a park or other public land falls under the classification of a 'Temporary Food Business'.
Under Section 68 of the Local Government Act, you are required to apply for a permit from Council to conduct a food stall.
To apply for a permit, simply download this Registration Form (129 KB) fill in the details and return it to the council at the Civic Centre. This is a 12 month permit which costs $33.50 and is to be accompanied by a copy of their public liability insurance $10m with Council noted as an interested party.
This BBQ at the Markets Fact Sheet (107 KB) provides more information for anyone operating a barbeque at a community market event.
A guide for business owners, on keeping food safe at temporary events is available here
This fact sheet also has information for not-for profit organisations.
Are your business details changing?
- In person by coming into the Civic Centre, cnr Byng Street and Lords Place and speaking to one of our Environmental Health Officers,
- By telephone by calling 02 + 6393 8000
- By sending an email outlining the changing details to firstname.lastname@example.org\
A Food Safety Supervisor (FSS) is a person trained to identify and prevent risks associated with food handling on food premises. They must hold a current (less than 5 years old) Food Safety Supervisor Certificate and not be the designated FSS for more than 1 food premises.
It is a requirement under the Food Act to have an appointed Food Safety Supervisor in any food business that processes and sells food that is:
- Ready-to-eat, and
- Potentially Hazardous, and
- NOT sold or served in the supplier's original packaging
The Food Safety Supervisor requirement does not apply to businesses licensed by the NSW Food Authority.
Nor does it apply to:
- coffee vendors that only heat milk
- not-for-profit community and charitable causes
- school canteens (primary or secondary)
- boarding schools
- children’s services (childcare centres)
- out of school hours care services
- correctional centres
- supermarkets (if heated food is not sold)
- slice fermented meats or small-goods, or both
- slice or portion cheese, or both
- process raw seafood
- slice or portion fruit or vegetables, or both
More information regarding Food Safety Supervisors can be obtained from these NSW Food Authority guidelines.
Orange City Council undertakes regular inspections of food businesses in the Orange area to help safeguard the health of our community and to ensure food businesses comply with NSW food safety requirements.
Inspections may be annual or half-yearly, depending on the risk rating given to the business. This rating is determined by the type of food being sold (potentially hazardous), the businesses food safety record, and the preparation activities being performed on the premises.
Food Premises Inspection fees are revised on an annual basis as part of the Council’s Budget, and for the 2015/16 financial year inspection fees have been set at:
The City Council’s Environmental Health Officers are Authorised Officers under the Food Act 2003. Information on the powers of Authorised Officers under this Act can be obtained here.
Food Premises inspections are carried out using the Food Premises Assessment Report (FPAR). A sample of the FPAR checklist can be downloaded here for you to use as a self-assessment and reference document.
Complaints and Enquiries
Orange City Council’s Environmental Health Team is available to help with any food safety enquiries you may have. They can be contacted on 02 + 6393 8000, or you can meet with an EHO at the Council offices, Civic Centre, (Cnr Byng Street and Lords Place) Monday to Friday, during business hours.
Should you wish to make a food safety complaint to Orange City Council please feel free to contact Council’s EHO team. Please note that council’s Environmental Health Officers investigate complaints regarding hygiene, storage and handling, cleanliness, pest control and temperature control of food.
Instances of suspected food poisoning should be reported to the NSW Food Authority at the following:
Phone: 1300 552 406 (free call)
More Resources :
For your information and convenience we have provided links to useful fact sheets on common food safety issues.
- Cleaning and sanitising
- Temperature control
- Pest Control
- Food Grade Packaging
- Protecting food from contamination
For more information please contact Orange City Council Environmental Health Officers