Coronavirus (COVID 19)

Community Support Hub

Orange City Council is continuing to follow the recommendations of state and national health authorities as we respond to the Coronavirus (COVID-19) crisis.  In a rapidly changing situation we are monitoring changes to this advice and responding promptly.

Council’s primary concern is the health and welfare of members of our community, as well as our staff and the delivery of services.

For the latest news and information on Council’s response to Coronavirus (COVID-19), please follow this page and Council’s social media handles – including FacebookTwitter and Instagram. You can also contact Council’s Customer Service team.

Disruptions to Council Services

Updated information about
Council services impacted
by the pandemic.

Latest News

Keep up to date
with the latest Council


View the support services
available to residents during
the crisis.


List your business on the
directory, see what’s open
and view support resources.


Information for parents
and carers with children
in care at a Council centre.


Resources on health
and wellbeing and links
to government websites.

Services and Facilities status

Customer Service
Civic Centre
OPENOrange City Council's Customer Service team is adjusting its service to ensure safe work practices for staff at the front counter.
Residents are encouraged to make contact by phone, and additional resources are being allocated to streamline telephone responses.
Financial payments can be made online or via contactless card transactions where possible.
Payments by cash are now also available.
Rates, Water Rates or Debtors payments can be made by:
- BPay
- Online at our website via credit card
- Call us on 6393 8000 with credit card details
- Send a cheque to PO Box 35
- At Australia Post
Visitor Information CentreOPENThe Centre is open for face to face enquiries.
See more here.
Phone questions are being handled on 1800 069 466.
'Live chat' online questions are being handled via Orange 360 website 8am to 8pm seven days a week.
Orange Civic TheatreOPENCheck Theatre web page for cancellations, and the latest information about the theatre's COVID-safe arrangements.
Central West LibrariesOPENThe library is open with limited services.
Check the Library web page for updates.
Orange Regional GalleryOPENThe gallery is open. Check the Gallery website for updates.
Orange Regional MuseumOPENCheck the Museum web page for updates.
Orange Aquatic CentreOPEN
All pools are open for swimming.
Children's Services
- Courallie Park
- Spring Street
- Yarrawong
- Family Day Care
- Anson Street After School Care
OPENAll Orange City Council Child Care Centres and Preschools are continuing to operate as normal. Follow this page for further updates.
Community Services Centre ~
Giyalang Ganya
OPENAll financial payments to be made online or via contactless and tap card transactions where possible. Follow this page for further updates.
Orange Resource Recovery CentreOPENAll waste is being received as usual at the Ophir Rd centre . Payments are to be made online or via contactless and tap card transactions where possible. Follow this page for further updates.
Colour City Caravan ParkOPENThe caravan park is continuing to operate.
Canobolas Scout CampCLOSEDThe Scout Camp, which is now run by Orange City Council, is not accepting future bookings. Follow this page for further updates.
Playgrounds, skate parks & and outdoor gymsOPENPlaygrounds, skate parks and outdoor equipment are all open.
Trade WasteChanges to the frequency of grease trap maintenanceFor more information about these changes, see the trade waste page.

Children’s Services

Council is following the advice of the State and Federal government during this evolving crisis.

The Prime Minister announced the new Early Childhood Education and Care Relief Package (the Package) will ensure families receive free child care during the coronavirus pandemic. The Package will help the education and care sector to remain viable until the crisis is over.

From Monday 6 April 2020, parents will have zero cost child care. The government will review this in one month. The Package  is applied to  Long Day Care services, Family Day Care, and Out of School Hours Care.

Parents are encouraged to stay enrolled, or to re-enrol if you have withdrawn your child from care, with your child’s service so that you are able to keep your CCS eligibility and your place once the Package ends.

Under the Package, all education and care services are required to prioritise care to essential workers, vulnerable and disadvantaged children and previously enrolled children.

Full details of the Package and how services are to manage the new funding arrangements are yet to be released. Updated information will be emailed to all families when the Government provides the finalised details.

Please be assured that Council’s services are remaining open and are practising safe procedures. Your children and our staff are being fully supported during this time.

For up to date information please check the Department of Education, Skills and Employment website.