Coronavirus (COVID 19)

Community Support Hub

Orange City Council is continuing to follow the recommendations of state and national health authorities as we respond to the Coronavirus (COVID-19) crisis.  In a rapidly changing situation we are monitoring changes to this advice and responding promptly.

Council’s primary concern is the health and welfare of members of our community, as well as our staff and the delivery of services.

For the latest news and information on Council’s response to Coronavirus (COVID-19), please follow this page and Council’s social media handles – including FacebookTwitter and Instagram. You can also contact Council’s Customer Service team.

Disruptions to Council Services

Updated information about
Council services impacted
by the pandemic.

COVID 19
Latest News

Keep up to date
with the latest Council
news.

Community
Support

View the support services
available to residents during
the crisis.

Business
Support

List your business on the
directory, see what’s open
and view support resources.

Children’s
Services

Information for parents
and carers with children
in care at a Council centre.

COVID 19
Resources

Resources on health
and wellbeing and links
to government websites.

Services and Facilities status

ServiceStatusInformation
Customer Service
Civic Centre
OPENOrange City Council's Customer Service team is adjusting its service to ensure safe work practices for staff at the front counter.
Residents are encouraged to make contact by phone, and additional resources are being allocated to streamline telephone responses.
Financial payments can be made online or via contactless card transactions where possible.
Payments by cash are now also available.
Rates, Water Rates or Debtors payments can be made by:
- BPay
- Online at our website via credit card
- Call us on 6393 8000 with credit card details
- Send a cheque to PO Box 35
- At Australia Post
Visitor Information CentreOPENThe Centre is open for face to face enquiries.
See more here.
Phone questions are being handled on 1800 069 466.
'Live chat' online questions are being handled via Orange 360 website 8am to 8pm seven days a week.
Orange Civic TheatreCLOSEDCheck Theatre web page for cancellations.
Central West LibrariesOPENThe library is open with limited services. See more here.
Online services are available.
Check the Library web page for updates.
Orange Regional GalleryCLOSEDThe gallery is now closed. Check the Gallery website for updates.
Orange Regional MuseumOPENThe Museum is open for two new exhibitions.
See more here.
Check the Museum web page for updates.
Orange Aquatic CentreOPEN
Indoor 25 metre pool is open for swimming.
SEE MORE:
Children's Services
- OSHC
- Courallie Park
- Spring Street
- Yarrawong
- Family Day Care
- Anson Street After School Care
OPENAll Orange City Council Child Care Centres and Preschools are continuing to operate as normal. Follow this page for further updates.
Community Services Centre ~
Giyalang Ganya
OPENAll financial payments to be made online or via contactless and tap card transactions where possible. Follow this page for further updates.
Orange Resource Recovery CentreOPENAll waste is being received as usual at the Ophir Rd centre . Payments are to be made online or via contactless and tap card transactions where possible. Follow this page for further updates.
Colour City Caravan ParkOPENThe caravan park is continuing to operate, but is complying with government recommendations for caravan parks. The park is no longer accepting bookings for tent camping, due to social-distancing requirements. As well as permanent residents, the park is only allowed to accommodate people who have no other place of permanent residence or whose primary place of residence is temporarily unavailable. The park All financial payments to be made online or via contactless and tap card transactions where possible.
Canobolas Scout CampCLOSEDThe Scout Camp, which is now run by Orange City Council, is not accepting future bookings. Follow this page for further updates.
Playgrounds, skate parks & and outdoor gymsOPENPlaygrounds, skate parks and outdoor equipment are all open.
MORE INFORMATION:
Trade WasteChanges to the frequency of grease trap maintenanceFor more information about these changes, see the trade waste page.

Children’s Services

Council is following the advice of the State and Federal government during this evolving crisis.

The Prime Minister announced the new Early Childhood Education and Care Relief Package (the Package) will ensure families receive free child care during the coronavirus pandemic. The Package will help the education and care sector to remain viable until the crisis is over.

From Monday 6 April 2020, parents will have zero cost child care. The government will review this in one month. The Package  is applied to  Long Day Care services, Family Day Care, and Out of School Hours Care.

Parents are encouraged to stay enrolled, or to re-enrol if you have withdrawn your child from care, with your child’s service so that you are able to keep your CCS eligibility and your place once the Package ends.

Under the Package, all education and care services are required to prioritise care to essential workers, vulnerable and disadvantaged children and previously enrolled children.

Full details of the Package and how services are to manage the new funding arrangements are yet to be released. Updated information will be emailed to all families when the Government provides the finalised details.

Please be assured that Council’s services are remaining open and are practising safe procedures. Your children and our staff are being fully supported during this time.

For up to date information please check the Department of Education, Skills and Employment website.