Coronavirus (COVID-19)

Community Support Hub

Orange City Council follows the NSW Health Orders as we promptly respond to Coronavirus (COVID-19) in a rapidly changing environment. Council’s primary concern is the health and welfare of our staff and communities as we work to keep our regional city running.

For the latest news and information on Council’s response to Coronavirus (COVID-19), please follow this page and Council’s social media handles – including FacebookTwitter and Instagram. You can also contact Council’s Customer Service team.

Disruptions to Council services

Updated information about
Council services impacted
by the pandemic.

Stay at home
rules explained

Visit the NSW Government
website for the
latest information.

COVID-19
testing clinics

Visit the NSW Health
website to find a testing
clinic in Orange.

Orange LGA
boundary

View the map on the NSW
Office of Local Government
website

Community
support

View the support
services available
to residents.

Vaccination
rates

Visit the NSW Government
website to view the number of
people vaccinated in Orange.

Business
support

List your business on the
directory, see what’s open
and view support resources.

Children’s
Services

Information for parents
and carers with children
in care at a Council centre.

COVID-19
resources

Resources on health
and wellbeing and links
to government websites.

Services and Facilities status

Updated information about Council services impacted by the pandemic.

ServiceStatusInformation
Customer Service
Civic Centre
Reopening Monday 27 SeptemberResidents are encouraged to make contact by phone, and additional resources are being allocated to streamline telephone responses.
Financial payments can be made online.
Rates, Water Rates or Debtors payments can be made by:
- BPay
- Online at our website via credit card
- Call us on 6393 8000 with credit card details
- Send a cheque to PO Box 35
- At Australia Post
Visitor Information CentreReopening Saturday 25 SeptemberPhone questions are being handled on 1800 069 466.
'Live chat' online questions are being handled via the Orange 360 website.
Orange Civic Theatre - Ticketek officeReopening Monday 27 SeptemberCheck the Theatre web page for cancellations.
Orange City LibraryReopening Monday 27 SeptemberCheck the Library web page for updates.
Orange Regional GalleryCLOSEDThe gallery is temporarily closed for building works. Check the Gallery website for updates.
Orange Regional MuseumReopening Saturday 25 SeptemberCheck the Museum web page for updates.
Orange Aquatic CentreReopening Saturday 25 September. Hours 9am-1pm (Sat-Sun). Normal hours from MondayCheck the Facebook page for updates
Youth HubReopening Monday 27 September
Children's Services
- OSHC
- Courallie Park
- Spring Street
- Yarrawong
- Family Day Care
- Anson Street After School Care
- Occasional Care Cottage
OPENOrange City Council Children’s Services are considered essential services and will remain open during the statewide lockdown. Read more.
Choices at HomeReopening Monday 27 SeptemberChoices at Home is still providing meals and shopping support to older people. Staff are available on 6393 8968.
Community Services Centre ~
Giyalang Ganya
Reopening Monday 27 SeptemberPeople wanting assistance may call 63938600. All financial payments to be made online or via contactless and tap card transactions where possible. Follow this page for further updates.
Orange Resource Recovery CentreOPEN - Recovery Shop reopening Monday 27 SeptemberAll waste is being received as usual at the Ophir Road centre. Payments are to be made online or via contactless and tap card transactions where possible.
Colour City Caravan ParkCLOSEDExcept for
• permanent residents or other people who have no other place of permanent residence, and their visitors
• people who were staying there on Thursday 5 August and have not extended their booking
• local workers and overnight travellers.
Canobolas Scout CampCLOSEDThe Scout Camp, which is now run by Orange City Council, is not accepting future bookings. Follow this page for further updates.
Playgrounds, skate parks & and outdoor gymsOPENPlaygrounds, skate parks and outdoor equipment are all open.
Trade WasteChanges to the frequency of grease trap maintenanceFor more information about these changes, visit the trade waste web page.

Children’s Services

Orange City Council Children’s Services are considered essential services and will remain open during the statewide lockdown (unless directed to close by a local authority). It is important that the option of childcare is still available for the children of essential workers, for otherwise vulnerable children and for others who choose to use this service. Please remember that the whole of NSW is now under stay at home restrictions. You and your family must stay home unless you have a reasonable excuse to leave.

One of the valid reasons to leave your home is to take your children to childcare.

All Local Government Areas in NSW are declared Commonwealth COVID-19 hotspots for Early Childcare purposes from 5.00pm Saturday 14 August 2021 to 12.01am Sunday 22 August 2021. This declaration affects child care services’ ability to waive gap fees.  If the declaration extends for more than 7 days, Council will make a decision about whether to waive fees for centre-based services.

Put simply, if a child does not attend a Council child care service this week, fees are still due.

Education and care services will be able to access additional allowable absences if the declaration is extended for more than 7 days. Families will be able to use these absences even if they have not used up their 42 days of allowable absences. The absences will be available from the first day of the hotspot declaration until the end of the declaration. You will not need to do anything to access these absences as the Child Care Subsidy System will automatically assess any absences claimed during that period as emergency additional absences and backdate those absences as required. Our services will continue to pass on to families all regular updates from NSW Health and NSW Early Childhood Directorate.

It is particularly important not to send your child to care if they have any cold and flu symptoms. If your child is unwell in care, you will be contacted and asked to collect them immediately. Please support the staff, the service and community by reassessing care needs and where possible keep your child at home.