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Icare – Workers Insurance Forum

August 7, 2019 @ 8:30 am - 12:30 pm

icare would like to invite you to attend our Workers Insurance Forum in Orange on Wednesday 7 August 2019.

Join us to hear from our experts and meet with key contacts.

The purpose of this event is to:

  • Provide tools on how to reduce incidents within workplaces
  • Provide information on Healthcare Practitioner engagement as well as icare Medical Office initiatives
  • Increase understanding on the impact of traumatic events on worker behaviour
  • Give practical advice on resilience around customer behaviours in customer service industries

Light refreshments will be provided.

Any questions please email:

We look forward to seeing you there.

Agenda on the day will include:

Bringing icare to Healthcare – Engaging GPs for Better Outcomes

In this session you’ll hear about the initiatives of the icare Medical Office. With in-house staff who have experience and qualifications across the healthcare spectrum, the icare Medical Office work on projects to improve the delivery of healthcare to our customers and improve the long-term outcomes for workers and their employers.

We also proactively engage with the healthcare industry to improve awareness and knowledge of icare and workers’ compensation among this group where injured workers is a small percentage of their overall patient load.

Presented by Matthew Gordon – icare Health Engagement Specialist

Matthew holds qualifications in exercise and health science and spent five years working with a leading insurance company in injury management and case management.

In his role as Health Engagement Specialist, Matthew focuses on awareness and education on the NSW workers compensation system with the healthcare industry including General Practitioners and allied health professionals.

Matthew joined icare in 2017 as a Relationship Manager working with large clients before joining the Healthcare Engagement Team in late 2018.

Respect and Resilience in Customer Service

This presentation focuses on dysfunctional customer behaviour in the retail industry, including the devastating physical, psychological and social health impacts on an organisation.

Understand how proactive intervention can minimise these impacts and other associated risks and costs to an organisation.

Presented by Andrew Ellery – Head of Community Engagement, icare NSW

Andrew has a background in the social sector focused on disadvantaged communities, supporting people with a disability and the promotion of wellbeing.

Andrew is experienced in community engagement and strategic planning and was instrumental in establishing The Collective NSW.

Andrew was involved in the development of the NSW Mental Health Commission’s approach to promoting wellbeing and is a member of the NSW Wellbeing Collaborative and NSW Mental Health Network. Andrew supports icare’s workforce strategies in seeking to improve the wellbeing and resilience of employees and promote the safeguarding effects of social connection in the workplace. Andrew enjoys playing guitar daily and walking (often at the same time) to support his mental health and wellbeing.

Understanding Complex Trauma

In this session we will discuss the importance of Understanding Complex Psychological Trauma and its impact on Workers beliefs and behaviour.

You will hear about small ways to modify practice and interactions with others that encourage positive relationships and engagement with recovery.

Presented by Jade Alexander – icare Mental Health Team Leader

Jade joined icare in early 2018 as Mental Health Leader. She manages the strategic and operational management of all primary psychological injury claims and secondary psychological injury claims once a physical injury has resolved. Her team of mental health and technical specialists work closely with Agents to provide clinical and technical support on specialised mental health claims

Jade started her career as a trauma counsellor working with sex workers who had experienced violence at work. It was during this time that she developed an interest in human rights, social justice and the biopsychosocial impacts of trauma. Over the last 14 years Jade has worked as an interpersonal violence counsellor and specialist consultant with NSW Police Detectives, The Department of Defence, the Australian Broadcasting Corporation and numerous health and tertiary organisations.


August 7, 2019
8:30 am - 12:30 pm
Event Category:




Is the event wheelchair accessible


Orange Ex Service Club
Anson Street
Orange, NSW 2800 Australia
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