Orange City Council’s obligation under the Local Government Act is to inform the community of its operations. The Council acknowledges that frustration may arise from both prospective developers and affected community members where misunderstanding of the system occurs.
There is a need to provide clear information about the complex planning system. Transparency and accountability in the decision making process is a commonly expressed objective.
Orange City Council undertakes to apply the following procedures and protocols when implementing its planning and development responsibilities derived from the Environmental Planning and Assessment Act 1979 (EP&A Act).
These two documents are a Strategic Policy which includes complaint-handling procedures in the event that unreasonable non-compliance with procedures is alleged. The first document is a brief statement of commitment, while the second outlines the details of how planning decisions should be made.